Bank Muscat is the leading financial institution in Oman with a strong presence in corporate banking, personal banking, investment banking , islamic banking, treasury, private banking and asset management. the bank has the largest network of branches and electronic channels in Oman, as well as branches in Saudi Arabia, Kuwait and representative offices in Dubai (UAE), Iran and Singapore.
The bank has been closely associated with the progressive march of the nation in all realms, participating in development projects and initiatives aiming at boosting the national economy. we continue to deliver on our commitment to the nation through strategic
Corporate Social Responsibility (CSR) and Sustainability programs covering various segments.
Bank Muscat is a member of the Bank Deposits Insurance Scheme (BDIS) through which all deposits in the bank are insured up to RO 20,000. For more details
The bank is also a member of Mala’a (Oman Credit and Financial Information Centre), which was established by Royal Decree 38/2019 as an independent organization with financial and administrative independence under the supervision of the Central Bank of Oman. For more details about Mala’a, please
To serve you better everyday
Leading in everything we do by offering simplified and integrated banking solutions.
Leadership: Always deliver above expectations, becoming role models for those around us.
Innovation: Continuously ask ourselves what we can do better today than yesterday.
Partnership: Create win-win situations for our stakeholders in whatever we do.
Accountability: Acknowledge and stand responsible for our actions and decisions.
Integrity: Always adhere to moral and ethical principles, under any circumstance.
Our Customer Service Standards
Bank Muscat’s "Customer Service Standards" represent our vision, values, culture and strategic objectives. These standards reflect the bank’s commitment towards Customer Centricity. They revolve around upholding respect, confidentiality, transparency, choice and the principle to be listened to.
|The Bank's Service Standards
|What is Sought from the Customer
|To deal with customers with respect, care, and professionalism.
|To be considerate of the customer-service staff efforts.
|To protect the confidentiality and privacy of customers' banking information.
|To inform the bank of any updates to their information and avoid sharing their banking details with others.
|To inform customers of the necessary details and documents required to complete their transactions.
|To provide correct and complete information while applying for banking products and services.
|To provide customers with the right to choose the product or service that suits their needs.
|To understand the nature, terms and conditions of the product or service they are applying to.
|To listen to customers' banking needs and feedback about the bank's products and services.
|To share feedback or suggestions on the bank’s products and services.