MUSCAT, 13 April 2015 - Bank Muscat, the flagship financial services provider in the Sultanate, as part of its commitment to reinforce customer service and enhance convenience, has launched an additional service in the ATM/CDM network. The new service features state-of-the-art integrated ATM/CDM machines in select branches and offsite locations across the Sultanate. Equipped with cutting edge technology, the new machines have higher capacity and enhanced capability of deposit, withdrawal and bank transactions integrated in one unit, thus adding to customer convenience.
In the introductory phase, the integrated ATM/CDM machines are available in the following branches and offsite locations – Head Office, Corniche, Fanja, Ghala Industrial Branch, Wushail, Al Qurm, MBD, Muscat, Al Kamil, Thumrait, Masirah, Bahla Souq and new Salalah Al Maha petrol station (on the highway near Wali's office). The bank will be deploying 35 full function machines in upcoming branch locations and service centres.
The key benefits and services of the full function ATM/CDM machines include cash withdrawal, cash deposit, cheque deposit, balance enquiry, mini statement, fund transfer within Bank Muscat accounts and to other bank accounts, speed transfer to India by cash, utility bill and school fee payment by bank accounts or cash, credit card payment by bank accounts or cash, mobile top-ups by bank accounts or by cash, cheque book request and PIN change.
Tariq Atiq, AGM – Cards & eBanking, said: “ATM/CDMs form a pillar of customer service and Bank Muscat is proud to further enhance customer convenience with the integrated ATM/CDM machines. The bank's electronic channel services complement the government's efforts in creating a digital society and providing electronic services which spell convenience and security to customers. The e-channel innovations adopted by the bank are characteristic of the largest network of ATMs and CDMs across the Sultanate."
With ATM, CDM and cheque deposit facilities in one machine, the key benefits to customers include high cash capacity in one machine for deposit and withdrawal as well as more services. The integrated machine facilitates better utilisation of space in branches and offsite location and higher service availability with no impact on downtime. The machine has a scientifically designed simple user interface in keeping with existing customer behavioral pattern.
Tariq Atiq added: “Bank Muscat is committed to investments in state-of-the-art technology to further increase efficiency and improve customer service. The bank lays emphasis on competitive channels and new products to cater to various sectors. Bank Muscat enjoys an edge in hi-tech products and services, including electronic payment services, in tune with the banking requirements of a young, tech-savvy generation."
Being a member of OmanSwitch and GCCNet, customers from any bank in Oman, the GCC countries and from around the world can use Bank Muscat ATMs for their cash requirements. To locate the nearest ATM, customers can access the ATM locator on the bank's website, online or mobile banking services.