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Bank Muscat launches state-of-the-art biometric customer ID system

MUSCAT, 6 August 2014 – Bank Muscat, the flagship financial services provider in the Sultanate, has introduced for the first time in the banking sector in Oman a state-of-the-art biometric system compatible with the national identification card (NID). The new system available across the network of 137 branches is aimed at improving efficiency and speed of transaction processing. The NID enables accurate data capture during banking transactions, especially when opening new accounts.

The new biometric identification system has been launched in collaboration with the Royal Oman Police to provide the latest solutions in national identity during banking services. The new facility enhances customer experience with a one-touch customer identification and transaction authentication process. In line with the e-governance initiative of the government, the new facility is faster, convenient and risk free for secure banking transactions.

AbdulRazak Ali Issa, Chief Executive, said: “As the flagship bank in Oman, Bank Muscat is proud to take the lead in introducing the new biometric system which reiterates the bank’s success in defining new trends in banking services and improving customer experience. The bank’s dynamic ‘Let’s Do More’ vision reflects the readiness to leverage on investments in state-of-the-art technology and services to further increase efficiency and improve customer service. Bank Muscat enjoys an edge in hi-tech products and services in tune with the country moving towards e-governance.”

AbdulRazak Ali Issa added: “The new biometric system reflects our commitment to provide the ‘best in class’ service as Bank Muscat continues to invest in cutting edge technology and IT infrastructure. It is this dedication and commitment to service that has made Bank Muscat the flagship bank in Oman. Our ability and flexibility to adapt, innovate and provide customised solutions have made us unique in the market.”

To authenticate banking transactions, the national identification card is required to be inserted in the biometric machine and customers have to validate their identity by scanning their finger print on the machine. The one-touch process is convenient, faster and risk-free for secure transactions. The unique facility is available across the entire network of branches across the Sultanate.

Bank Muscat remains committed to excellence in providing innovative banking solutions

A keen perception of customer requirements has enabled the bank to develop products and services in line with the current and emerging needs. Continuous innovation of products has resulted in customers reaping valuable benefits.