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Biometric ID system enhances customer service at Bank Muscat

MUSCAT, 04 March 2015 – A state-of-the-art biometric identification system launched by Bank Muscat in collaboration with the Royal Oman Police (ROP) has evoked high appreciation in view of enhancing customer service in branch transactions. The biometric system compatible with the Sultanate's national identification card (NID) is the first of its kind in the banking sector in Oman.

The unique biometric identification system available across the bank's network of 139 branches provides the latest solution in national identity for banking services. Aimed at improving efficiency and speed of transaction processing, the NID enables accurate data capture during banking transactions, especially when opening new accounts.

The facility enhances customer experience with a one-touch customer identification and transaction authentication process. In line with the e-governance initiative of the government, the new facility is faster, convenient and risk free for secure banking transactions.

Bank Muscat collaborated with the ROP in introducing the biometric system in all branches, aimed at enhancing secure service to customers and the general public.

The facility underscores the bank's commitment to investment in latest technologies to provide innovative services.

Saleh Al Maaini, Senior Regional Manager – North & West Muscat, South Batinah & Dhahirah regions, said: “As the flagship bank in Oman, Bank Muscat is focused on introducing innovative systems defining new trends in banking services and improving customer experience. The biometric system reflects our commitment to provide the 'best in class' service as Bank Muscat continues to invest in cutting edge technology and IT infrastructure. It is this dedication and commitment to service that has made Bank Muscat the flagship bank in Oman. Our ability and flexibility to adapt, innovate and provide customised solutions have made us unique in the market. The bank's dynamic 'Let's Do More' vision reflects the readiness to leverage on investments in state-of-the-art technology and services to further increase efficiency and improve customer service. Bank Muscat enjoys an edge in hi-tech products and services in tune with the country moving towards e-governance."

To authenticate banking transactions at Bank Muscat branches, the national identification card is required to be inserted in the biometric machine and customers have to validate their identity by scanning their finger print on the machine. The one-touch process is convenient, faster and risk-free for secure transactions. The unique facility is available across the entire network of Bank Muscat branches in the Sultanate.

Bank Muscat remains committed to excellence in providing innovative banking solutions.

A keen perception of customer requirements has enabled the bank to develop products and services in line with the current and emerging needs. Continuous innovation of products has resulted in customers reaping valuable benefits.