Dear Valued Al Jawhar Customer,

We have finally concluded a year filled with success, prosperity, and growth. A year of outcomes of the well-strategized planning set to make the Bank’s actionable visions become visible realities. As we embark on the year 2024, it is our great pleasure to keep you posted of the milestones of success which the Bank has magnificently achieved during the last quarter of 2023. 

On continuing its support to the Asalah Priority Banking and Al Jawhar Privilege Banking customers, the Bank provides a wide spectrum of travel features and unique benefits for them. We would like to remind our Asalah Visa Signature Credit Card customers that they may enjoy 12 complimentary visits to over 1,000 airport lounges worldwide including those at Muscat and Salalah, access to a 24/7 global concierge service through a variety of digital channels such as telephone, email, and WhatsApp. The 24-hour concierge service provides highly personalized assistance to Visa Signature cardholders taking care of all the details, so they can simply focus on enjoying their restaurant, travel or shopping experience. The Credit Card also offers 1% cashback on purchases as well as free multi-trip travel insurance for customers and their direct family members. The complimentary Dragon Pass facilitates airport dining offers at more than 200 restaurants globally, receptions and welcome services with discounts up to 25% in 450 international destinations.

Likewise, Al Jawhar Privilege Banking provides customers with an exceptional banking experience. Customers are eligible for a higher ATM withdrawal limit of RO 800 and exclusive offers on dinning, entertainment and shopping available through the “xperience with the Entertainer” app for smartphones.  Al Jawhar Visa Platinum Credit Cardholders can also enjoy the “best in class” complimentary travel insurance, which includes travel accident insurance as well as insurance for lost baggage and money, cancellation, travel delay, delayed baggage, personal liability, legal expenses and loss of passport and access to free medical and legal referral services worldwide.

During the 12-month period, we are glad to update our esteemed customers that Bank Muscat received global recognition for being the best bank in the Sultanate in the Private Banking sphere. Our commitment to providing excellent and distinguished services and facilities tailored to meet the diverse needs of our private banking customers resulted in global institutions such as Euromoney, Global Finance, EMEA Finance, and The Banker awarding Bank Muscat the best private Bank in Oman. We take full pride in the multiple awards won by the Bank from these reputed institutions including the Best Private Bank in Oman Award 2023 and the Best Domestic Private Bank in Oman 2023 from Euromoney. Therefore, we would like to assure our customers that the Bank will maintain its leadership position across multiple banking sectors in the Sultanate.  

Last but not least, we maintain full belief in the Bank’s corporate strategic vision “To serve you better, everyday” in pursuit of joint objectives and corporate-customer collaboration. We would always espouse and uphold the highest level of service excellence to make your banking experience satisfying and promising.

Best regards,

Abdulnasir Al Raisi

General Manager – Personal Banking, Bank Muscat