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Bank Muscat e-channels set to facilitate hassle-free holidays

MUSCAT, 12 June 2018

Bank Muscat, the flagship financial services provider in the Sultanate, in line with its vision ‘To serve you better, everyday’ and commitment to innovation in electronic channels, is all set to provide convenient and secure electronic banking services for residents and visitors to enjoy a hassle-free Eid al Fitr holiday.

Offering more ways to bank with convenience, the electronic banking channels comprising the largest network of ATMs/CDMs, mobile banking, internet banking and 24/7 Call Centre are fully geared to provide the required banking assistance during the holidays.      

Anticipating a surge in holiday visitors, the bank has taken all measures to maintain the ATMs fully loaded, especially at key locations frequented by customers. ATMs form a pillar of benchmark customer service and Bank Muscat can proudly claim that its network of ATMs and CDMs spread across the country is the preferred choice. Being a member of OmanSwitch and GCCNet, customers from any bank in Oman, the GCC countries and from around the world can use Bank Muscat ATMs for their cash requirements.

Thanks to strong customer-centric measures in place, the Bank Muscat ATMs are geared to perform at optimal level. While customers can use ATMs to withdraw cash, CDMs can be utilised for cash deposit, cheque deposit, utility bill payment, mobile top-up and remittance services. Innovations adopted by Bank Muscat are characteristic of the largest network of ATMs, cash deposit machines (CDMs) and full function ATM/CDMs across Oman.


Marked by speed, convenience and security, the bank’s state-of-the-art mobile banking service has made banking truly mobile for the largest banking family in Oman who can bank 24/7 ‘anytime, anywhere’. Notably, the mBanking application works on almost all mobile phones and is customised for iPhones and Android based phones with simple icons and menus.

The mBanking services include real time bill payment and presentment facility for Oman Mobile, Ooredoo, OIFC; fund transfers across the world via the bank’s SWIFT network; speed transfer to India, the Philippines and Sri Lanka; mutual fund purchases; instant credit card bill payments; Zakat calculator and charity payments. Enhancing security, mBanking allows customers to disable / enable debit card for international usage.

Driven by the latest technological features offering a wide range of options, the internet banking service helps Bank Muscat customers bank at convenience from ‘anywhere, anytime’. For people constantly on the move, the online banking service is a boon.
The simple-to-use 24/7 service is available at https://www.bankmuscatonline.com

For, retail customers, the internet banking facilitates fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers and speed transfer to India.

Bill payment facility on internet banking covers utility services such as electricity, water, mobile, landline, internet and Bank Muscat credit cards. The service also provides instant mobile top-up facility for Ooredoo and Omantel service along with school fees payments.

 

For corporate customers, the internet banking service provides total control of finance 24 hours-a-day. In addition to managing and transferring funds between own accounts as well as other accounts within Bank Muscat, corporates can arrange for local and international transfers, bill payments, transfer of salaries, vendor payments and much more in a secure environment.

Customers can contact the Call Centre on 24795555 any time, from anywhere in the world. Using the robust Integrated Voice Response (IVR) system, customers can either activate themselves all required services or contact Phone Bankers for assistance. In the event of card loss, customers can themselves block their cards through the IVR system.


Aimed at enhancing customer service via social media, the bank’s Twitter account is dedicated to responding to customer inquiries and feedback. The interactive customer care Twitter account @bankmuscatcare reflects the latest trends in banking and facilitates real time communication with customers.
The electronic banking channels reiterate the focus and commitment of Bank Muscat in adding value and engaging customers through their preferred banking channels.