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Bank Muscat e-channel network, branches redefine banking excellence

MUSCAT, 1 September 2015 – Serving the largest banking family in Oman with state-of-the-art electronic channel services and the widest network of branches, Bank Muscat, the flagship financial services provider in the Sultanate, has redefined banking service excellence. Marked by speed, convenience and security, electronic banking channels, notably mobile banking, online banking and ATM/CDM network enable financial transactions anytime from anywhere.

Bank Muscat customers are increasingly moving to electronic banking channels, the preference being mainly due to factors such as the adaptive and flexible nature of services. The bank is focused on adding value and engaging customers through their preferred banking channels."

With the largest electronic channel network in Oman, innovations adopted by Bank Muscat are characteristic of the network of 436 ATMs and 157 cash deposit machines (CDMs), mobile banking, internet banking, point of sales (PoS) machines and the Call Centre offering 24/7 banking service.      

ATM/CDMs form a pillar of customer service and Bank Muscat can proudly claim that its largest network of ATMs and CDMs spread across the country is the preferred choice. Being a member of OmanSwitch and GCCNet, customers from any bank in Oman, the GCC countries and from around the world can use Bank Muscat ATMs for their cash requirements.

Reinforcing customer service and enhancing convenience, the bank has launched an additional service in the ATM/CDM network. The new service features state-of-the-art integrated ATM/CDM machines in select branches and offsite locations across the Sultanate. Equipped with cutting edge technology, the new machines have higher capacity and enhanced capability of deposit, withdrawal and bank transactions integrated in one unit, thus adding to customer convenience.

The key benefits and services of the full function ATM/CDM machines include cash withdrawal, cash deposit, cheque deposit, balance enquiry, mini statement, fund transfer within Bank Muscat accounts and to other bank accounts, speed transfer to India by cash, utility bill and school fee payment by bank accounts or cash, credit card payment by bank accounts or cash, mobile top-ups by bank accounts or by cash, cheque book request and PIN change.

Said Al Badai, DGM – Branches, said: “Bank Muscat is committed to investments in state-of-the-art technology to further increase efficiency. The bank enjoys an edge in hi-tech products and services, including electronic payment and web-based services, in tune with the banking requirements of a young, tech-savvy generation."

The bank's state-of-the-art mobile banking service has made banking truly mobile for the largest banking family in Oman who can bank 24/7 'anytime, anywhere'. Notably, the mBanking application works on most of the mobile phones and is customised for iPhones, Blackberry, Android and Java based phones with simple icons and menus. The mobile banking service is available in both English and Arabic.

 

Customers can avail mBanking for fund transfers to other banks in Oman, account balance enquiries and transaction details, utility bill payment, speed transfer to India, request for issue of cheque book, credit card statement and currency exchange rates enquiry.

Said Al Badai said: “A keen perception of customer requirements enables Bank Muscat to develop products in line with the current and emerging needs. Continuous innovation of products has resulted in customers reaping valuable benefits."

The enhanced 'anytime, anywhere' online banking offers an array of service to retail and corporate customers. The simple-to-use 24/7 service is available in both English and Arabic at https://www.bankmuscatonline.com

 

Retail customers are provided with an online registration facility so that the registration can be done by customers themselves without having to fill any forms. Existing online banking customers can upgrade their access to the new system online.

 

The online banking service facilitates fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers and speed transfer to India.

The facility provides access to account details and balances relating to accounts, fixed deposits, loans and credit cards. Transaction statements are also available relating to accounts, fixed deposits, loans and credit cards.

Online bill payment facility covers utility services such as electricity, water, mobile, landline, internet, school fees and Bank Muscat credit cards. Customers can also make standing orders for one-time and recurring payments using the online banking service. They can also make requests for cheque book, linking of multiple debit cards to accounts, blocking of debit or credit cards, update of personal details and requests related to Secure Token. The new online banking service also provides mobile top-up facility for Ooredoo and Omantel service. The online banking service is highly secure with multiple level of validations ensured by Secure Token.

Bank Muscat customers can contact the Call Centre 24/7, anytime from anywhere in the world. Using the Integrated Voice Response (IVR) system offering ease of access, customers can help themselves to obtain all required services or contact phone bankers for assistance. Customers can report card loss and block themselves their cards through the IVR system.

In step with the Sultanate's e-Government initiative, Bank Muscat has been at the forefront, facilitating electronic payments. Establishing a strong network of government and commercial entities, Bank Muscat has deployed the largest network of over 12,000 point of sales (PoS) card acquiring terminals across the country to support electronic payment in the country and continues to expand rapidly.

Said Al Badai said: “With the widest reach in serving customers and the largest network of 140 branches in the Sultanate, Bank Muscat exceeds customer expectations at all levels."

Further adding convenience and value-added services, Bank Muscat provides evening banking service, from 8.00 am to 5.00 pm (Sunday to Thursday), in 16 branches across the Sultanate.

The branches offering evening banking service are Ruwi, Al Amerat, Opera House, Muscat City Centre, Al Khuwair, Seeb, Al Khoud, Barka main, Sohar main, Salalah main, Falaj Al Qabail, Buraimi, Ibri Jubail, Safalat Ibra, Sur Afiah and Firq.

Aimed at accommodating people's busy schedules, the extended banking hours at all key locations benefit customers who face difficulties in visiting the bank during morning hours. The facility reflects the bank's commitment to making banking convenient and centered around customer's needs.

Firmly positioned to serve all households in Oman, Bank Muscat remains committed to excellence in providing innovative banking solutions to all.