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New easy access phone banking service launched by Bank Muscat

MUSCAT, 15 September 2014 - Bank Muscat, the flagship financial services provider in the Sultanate, has launched a new, redesigned phone banking service offering easy and secure access. Notably, the enhanced integrated voice response (IVR) facility does not require pre-registration and customers can log in for the service with their 16 digit debit card and 4 digit ATM PIN numbers.

The revamped phone banking service comes as part of the bank's commitment to excellence in providing innovative banking solutions. Driven by the latest technological features offering a wide range of options, the new phone banking presents a unique facility that allows customers to bank at convenience from 'anywhere, anytime'. For people constantly on the move, the service is a boon.

The phone banking services include fund transfer to own account, third party account within Bank Muscat and third party account outside Bank Muscat. Customers can also utilise the service for speed transfer of funds to India. The service can also be availed for utility bill payments such as water, electricity, telephone, internet, Nawras and Omantel mobile top-up, school fees and credit card payment.

The service also includes real time balance enquiry for saving and current accounts, loans, credit card and deposits. Customers can also generate and receive mini account statement on registered email or fax number. In case of lost or stolen card, customers can immediately block the card themselves against misuse.

Other services include request for cheque book and application forms, real time deposit and exchange rates for select currencies with exchange rate calculator and branch locator to identify the nearest branch, in addition to special services.

Bank Muscat operates the largest call centre in the banking sector in Oman with the best in class technology, handling on average 200,000 calls a month. The language options for the phone banking IVR facility include Arabic, English and Hindi.

To use the phone banking IVR facility, customers are required to follow the audio instructions after contacting the Call Centre on 24795555. Using the robust IVR system, customers can service themselves to obtain information or make requests for services and products. The phone banking services can be availed within the fastest processing time.

The ease of phone banking transactions 24x7 offers convenience and flexibility. The facility is of utmost benefit to customers during non-banking hours to avail various services and report card loss. Customers can use the IVR system to block their cards themselves. The Call Centre staff is on constant vigil against fraud as the centre is equipped to detect fraudulent card transactions. Transactions at high risk vendors and PoS are always monitored.

Phone banking services can be availed from any location that is supported by the telecom service provider and is highly secure as the application does not store any sensitive information or transaction logs on the phone. Robust security features have been built into the application. Data exchange from this application is encrypted based on the best industry standards and dual factor authentication.