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Bank Muscat e-channels set to facilitate hassle free holidays

MUSCAT, 07 September 2016 –  Bank Muscat, the flagship financial services provider in the Sultanate, in line with its 'Let's Do More' vision and commitment to innovation in electronic channels, is all set to provide banking assistance to residents and visitors to enjoy a hassle-free Eid al Adha holiday.

Offering more ways to bank with convenience, the electronic banking channels comprising the largest network of ATMs/CDMs, mobile banking, internet banking and the 24/7 Call Centre are fully geared to provide the required banking assistance during the holidays.      

Anticipating the holiday rush, the bank has taken the required measures to maintain the ATMs fully loaded, especially at key locations frequented by customers. ATMs form a pillar of customer service and Bank Muscat can proudly claim that its network of ATMs and CDMs spread across the country is the preferred choice. Being a member of OmanSwitch and GCCNet, customers from any bank in Oman, the GCC countries and from around the world can use Bank Muscat ATMs for their cash requirements.

The holiday rush from the neighbouring GCC countries and the domestic requirements will place a heavy load on the ATM network, but thanks to strong customer-centric measures in place, the Bank Muscat ATMs are to perform to their optimal level, offering cash and other services. While customers can use ATMs to withdraw cash, CDMs can be utilised for cash deposit, cheque deposit, utility bill payment, mobile top-up and remittance services. Innovations adopted by Bank Muscat are characteristic of the largest network of 420 ATMs, 157 cash deposit machines (CDMs) and 54 full function ATM/CDMs across Oman.

Marked by speed, convenience and security, Bank Muscat's electronic banking channels, notably mobile banking and internet banking enable financial transactions anytime, anywhere. The bank's state-of-the-art mobile banking service has made banking truly mobile for the largest banking family in Oman who can bank 24/7 'anytime, anywhere'. Notably, the mBanking application works on most of the mobile phones and is customised for iPhones, Blackberry and Android based phones with simple icons and menus. The mobile banking service is available in both English and Arabic.

The mBanking services include real time bill payment and presentment facility for Oman Mobile, Ooredoo, OIFC; fund transfers across the world via the bank's SWIFT network; speed transfer to India, the Philippines and Sri Lanka; mutual fund purchases; instant credit card bill payments; Zakat calculator and charity payments. Enhancing security, mBanking allows customers to disable / enable debit card for international usage.

Driven by the latest technological features offering a wide range of options, the internet banking service helps Bank Muscat customers bank at convenience from 'anywhere, anytime'. For people constantly on the move, the online banking service is a boon.

The simple-to-use 24/7 service is available in both English and Arabic at https://www.bankmuscatonline.com The internet banking service is highly secure with multiple level of validations. Moreover, any third party transaction can only take place by authentication by the Bank Muscat Secure Token which makes the system very safe to use.

For, retail customers, the internet banking facilitates fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers and speed transfer to India.

For corporate customers, the internet banking service provides total control of finance 24 hours-a-day. In addition to managing and transferring between own accounts as well as other accounts within Bank Muscat, corporates can also arrange for local and international transfers, bill payments, transfer of salaries, vendor payments and much more in a secure environment.

Bill payment facility on internet banking covers utility services such as electricity, water, mobile, landline, internet and Bank Muscat credit cards. The service also provides instant mobile top-up facility for Ooredoo and Omantel service along with school fees payments.

During holidays, customers can contact the Call Centre on 24795555 any time of the day from anywhere in the world. Using the robust Integrated Voice Response (IVR) system, customers can help themselves to obtain all required information or contact the Phone Bankers for assistance. In the event of card loss, customers can themselves block their cards through the IVR system.

The electronic banking channels reiterate the focus and commitment of Bank Muscat in adding value and engaging customers through their preferred banking channels.