MUSCAT, 12 May 2012 – BankMuscat, the flagship financial services provider in the Sultanate, recently launched an innovative assessment programme for staff to identify and train prospective branch managers. Over 140 potential branch managers participated in the second batch of the Assessment and Development Centre programme.
The evaluation process involving five stages aims to improve the quality of branch managers’ selection decisions by objective data. It provides transparent, fair and equal opportunities for potential branch managers by using multiple assessors and assessment instruments to reduce subjectivity.
Salim Al Kaabi, DGM – HR, said: “The innovative and unique initiative will enable the Bank to considerably improve the standards of customer service extended by branches and enable the Bank to benchmark the development of branch managers with the international best practices. BankMuscat is keen to develop its leadership pool from among the young Omanis, thereby contributing to Oman’s future by investing in talent which is the real wealth of the nation.”
The evaluation process employs various assessment tools which are based on the Bank’s competency model for branch managers. The candidates are shortlisted as per set criteria and participate in multi-stage assessments highly predictive of future on-the-job performance.
Successful candidates undergo an accelerated development programme which features blended classroom and experiential action learning solutions carefully designed to develop the identified competencies.
Twenty-one staff members who topped the assessment programme in 2011 have already been appointed as branch managers and other senior roles in the branch network.
The people learning and development strategies of the Bank are integrated with its overall strategies. HR and Learning and Development Departments draw up plans and initiatives based on the business plan of the Bank.
Al Kaabi added: “Over the past couple of years, the Bank has completed the transition into a competency-based organisation. In execution of the Royal directives of His Majesty Sultan Qaboos which emphasise the need to pay attention to training and development needs of human resources, BankMuscat has achieved a series of successes in the human resources sector, all of which reflect positively on the performance and development of the Bank's operations not only in the Sultanate but also at the regional level. This is the result of the prudent strategy and philosophy adopted by the Bank's Board of Directors and Executive Management which focus on the development of employees as a fundamental requirement for achieving success.”