MUSCAT, 25 March 2020
In step with its commitment to innovative customer-centric strategy and ensuring business continuity, Bank Muscat, the flagship financial services provider in the Sultanate, has requested all customers to make the maximum use of digital banking channels for their banking and transactional needs during the challenge posed by the global COVID-19 health situation. The bank has also reminded all customers that its customer care services are also available through WhatsApp and Twitter apart from the interactive voice response (IVR) system and phone bankers available at its contact centre.
As the leading bank in the Sultanate, Bank Muscat is always committed to the use of technology for an efficient and seamless customer experience. It was in line with this strategy that the bank became the first in the Sultanate to launch customer care services through an official Twitter account in 2016. Aimed at facilitating uninterrupted customer care, a full-fledged Customer Experience team is available to handle all customer care issues raised through the Twitter account @bankmuscatcare.
In 2019, Bank Muscat became the first bank to have an official WhatsApp customer care service account in Oman. All customers who save the bank's contact centre number 24795555 in their mobile phone contacts list will be able to view the verified official WhatsApp account of Bank Muscat with its green badge alongside the bank’s name confirming the authenticity of the account. Customer care through WhatsApp is available 7 days a week from 8am to 11pm and will facilitate answers to customers’ queries regarding different products and services. It can also be used by customers to share feedback, suggestions and even to report fraud attempts.
The bank has reminded all its customers to be particularly wary of phishing emails, SMSes and messages as scammers from around the world try to cash in on the current COVID-19 global crisis. The bank has reminded customers that it does not contact them asking for confidential information such as their account number, debit card number, ATM PIN, Credit Card CVV, OTP number etc. Bank Muscat has requested all its customers not to share their personal details to anyone who contacts them for the same and to report all such attempts to the Bank’s customer service. Also as a default policy, all hyperlinks in emails should be examined carefully before clicking on any and customers should avoid opening emails and messages from unknown sources to prevent cyber-fraud.
Bank Muscat has been at the forefront of customer service excellence and strives to continually deliver high quality customer service. The bank deems service excellence aligned with world class products and services as the key to achieving customer satisfaction and surpassing customer expectations. All Bank Muscat products and services have evolved over the years in line with specific requirements by its customers, fulfilling their financial dreams and aspirations.