MUSCAT, 18 August 2013 – Bank Muscat, the flagship financial institution in the Sultanate, has won the Retail Bank of the Year award by Asian Banking & Finance. The 2013 award ceremony held in Singapore honoured the very best of the region's banks and financial institutions.
For several years, Asian Banking and Finance magazine (ABF) has been recognising the best performances of banking and finance institutions in Asia. This year, ABF recognised key banking and finance industry players which stood out with their innovative products and services for retail customers.
The awards acknowledged the 'best-of-the-best' practices in Asia's banking and finance industry, identifying new technologies, services and people contributing to significantly enhancing the banking and finance sector in Asia.
AbdulRazak Ali Issa, Chief Executive, said: “As the leading bank with a fast-growing network, Bank Muscat aims to deliver reliable, dynamic and innovative banking services to the largest banking family in Oman. The bank draws on its expertise to provide customers with the best banking products and services. We are proud to win this award which recognises the bank's efforts and goal to maintain the leadership position in Oman."
Bank Muscat offers a complete range of retail and personal banking products and services through the widest network of 137 branches, ATMs, CDMs and PoS terminals spread across Oman.
The bank has launched several initiatives to enable customer convenience for accessing banking services by adopting technology solutions such as mobile banking, SMS banking and internet banking.
The bank's Sayyarati is the preferred auto loan product in Oman and baituna housing loan product offers convenient plans to suit customer needs with simplified documentation and flexible repayment options. mBanking mobile banking service is a first in Oman, providing customers with services such as account balance inquiry, third party fund transfers as well as utility and bill payments through mobile devices. Expat Services provides quality financial products catering to the savings and/or investment needs of expatriate clients, as well as banking related services such as offshore account opening, financial planning and money transfers. The bank enjoys an edge in hi-tech products and services, including electronic payment and web-based services in tune with Oman moving towards a cashless society and meeting the banking requirements of a young, tech-savvy generation.
The corporate philosophy of Bank Muscat is underpinned by the rich Omani culture and traditions and the bank prides itself in its deep understanding of customer needs, offering financial guidance at all levels. With the widest reach in serving customers and the largest network of 137 branches in the Sultanate, Bank Muscat exceeds customer expectations at all levels.