MUSCAT, 8 August 2019
Bank Muscat, the flagship financial services provider in the Sultanate is all set to facilitate hassle-free banking for all people in Oman including foreign visitors during this year’s Eid al Adha holidays. In line with its vision ‘To serve you better, everyday’, the bank has announced that its mobile banking, Internet banking and the 24/7 Call Centre are fully geared for the banking needs of all during the long Eid al Adha holiday.
Bank Muscat is the biggest financial services provider in the country and has over 160 branches, 442 Automated Teller Machines (ATMs), 112 Cash Deposit Machines (CDMs), 139 Full Function Machines (FFMs) and 10 Business Cash Deposit Machines (BCDMs) spread across the Sultanate. The bank has taken all the required measures to make sure that its ATMs are fully loaded, especially in locations with high footfalls. ATMs form one of the basic pillars of the bank’s customer service and Bank Muscat’s network of ATMs and CDMs spread across all the governorates in the country is the preferred choice of people in the country as well as visitors from outside. The bank’s membership of OmanSwitch and GCCNet networks ensures that customers from other banks in Oman and abroad can use Bank Muscat ATMs for their cash requirements.
Also, Bank Muscat’s electronic banking channels, especially mobile banking and Internet banking enable financial transactions 24/7. The versatile mobile banking application is available for both iOS and Android smartphones and has English and Arabic language menus to cater to a wide range of customers.
Mobile Banking services include real time bill payment for utilities; fund transfers across the world via the bank’s SWIFT network; speed transfer of remittances to India, the Philippines and Sri Lanka; mutual fund purchases; credit card bill payments; Zakat calculator and charity payments. Enhancing security, mobile banking also allows customers to disable and enable debit card for international usage.
Similarly, the Internet banking service too helps Bank Muscat customers bank at their own convenience from anywhere in the world. The service is available 24/7 in both English and Arabic at https://www.bankmuscatonline.com and is highly secure with multiple validations for different transactions.
For retail customers, Internet banking facilitates fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers and speed transfer to India, Sri Lanka, Philippines, Pakistan and Bangladesh. For corporate customers, Internet banking provides total control of finance 24 hours a day. In addition to managing and transferring funds between own accounts as well as to other accounts within Bank Muscat, corporates can also arrange for local and international fund transfers, bill payments, transfer of salaries, vendor payments and much more in a secure environment.
The bank’s customers can contact the Call Centre on 24795555 by phone or through WhatsApp any time of the day from anywhere in the world should they require any assistance during the holiday period. The Integrated Voice Response (IVR) system allows customers to obtain the information they need. In the event of card loss, customers can block their cards through the IVR system. In case any customer needs extra assistance, phone bankers will be available 24/7 to help.
Customers can also access the bank’s customer service through Twitter and WhatsApp. In step with its customer-centric strategy, Bank Muscat is the first bank in Oman to launch customer service on both Twitter and WhatsApp. Aimed at enhancing customer service, the @bankmuscatcare Twitter handle and the WhatsApp number 24795555 are dedicated to responding to customer queries as well as receiving feedback. The social media channels reflect the latest trends in banking and facilitate real-time communication with the bank’s younger customers who are usually more tech-savvy.
The electronic banking channels reiterate the focus and commitment of Bank Muscat in engaging customers through their preferred banking channels and allowing them to conduct transactions securely according to their convenience.