Inclusive Banking for Persons with Disabilities

We believe in empowering everyone by creating an inclusive environment that prioritizes accessibility and opportunity. Our disability-friendly services and branches across Oman provide accessible and convenient features designed with specific needs in mind. Be it with Oman’s first ATM for visually-impaired individuals, sign-language trained staff at the branches, or exclusive branches, we are making banking easy and accessible for everyone, everyday.

Banking Features

Reduced interest rate of 0.25% on rack rate for loans.
50% discounted processing fees.
No prepayment charges on loans.
No fees on cash withdrawal from branches.
36+ disability-friendly branches across Oman.

Branch Accessibility Features

Accessible entrance
Wheelchair-friendly counters
Tactile pathways
Braille & hearing support
Sign language trained staff
Dedicated parking

Eligibility

Persons with a disability card issued by the Ministry of Social Development.

Fees & Charges

To view the Bank charges, click here.

Documents Required

Application form
Customers with Disability and Illiterate Acknowledgment Form
Disability card issued by the Ministry of Social Development
National ID/Passport copy

Key Terms and Conditions

If there are no transactions for a period of 1 year, your account will turn dormant and dormancy fees will be applicable. You will need to visit your nearest branch to re-activate the account.

FAQs

What are the services available at the disability-friendly branches?

Reserved parking with clear signage.
Wheelchair-access ramp with handrail at branch entrance.
Priority service
Power-assisted doors.
Tactile lanes to guide visually impaired customers.
Compatible mobile application to support voice control and screen reading facility.
Low level counters for wheelchair users.

How can I find a disability-friendly branch?

Click here to see our disability-friendly branches across Oman.

How does the ATM for visually-impaired individuals work?

Information is displayed in an alternative format, including large print, and audio.
Accessible PIN entry device is in Braille, with a large display and audio functionality.
Reduced transaction menu to allow the ATM user to easily follow the options.
Clear visual and audible directional signage.