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Frequently Asked
Questions (FAQs) |
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1)
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What do I need to
avail this facility? |
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A. |
All you need to have
is a bank account with BankMuscat, a mobile phone
connection from any service provider in Oman. |
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2) |
How can I avail of
this facility? |
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A. |
- Register through
your mobile handset.
- Call Bank Muscat at (+968) 2479 5555 and register
- Visit any of our branches and fill in the Mobile
Banking application form. |
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2.1 |
How to register
through your mobile handset? |
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- Customer should
send a request as REG (space) and the Customer Number
mentioned on your debit (or ATM) card to the short code
90090, e.g.: REG 2130000
- On receipt of correct information, the service is
activated and a welcome message is send to you |
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3) |
Can I have my GSM
registered in more than one account? |
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A.
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No, you can register
your GSM number in only one account, as it has to be
a unique GSM number for each account. |
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4) |
Can I avail this
facility for all my account with different branches? |
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A. |
Yes. Provided you
register with a different GSM number for each
account. |
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5) |
I have a company and
a joint account how can I avail this service? |
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A. |
Company, Government
and Joint account holders can only register through
the branch. |
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6) |
I have a bank
account with another bank and not with BankMuscat.
Can I avail this facility? |
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A. |
This facility is
available exclusively only to BankMuscat account
holders.
Click here if you are interested in opening
a BankMuscat account. |
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7) |
I have a mobile
connection taken in another country. Can I avail of
this facility? |
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A.
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This facility is
currently available only if you have a mobile phone
connection provided by Oman Mobile Only. This facility will work in any country if
you carry a mobile phone with Oman Mobile Only connection and have the
international roaming facility enabled. |
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8) |
What are the charges
for availing this facility? |
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A. |
There are no charges
for availing this facility. This service comes
absolutely free from BankMuscat. |
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9) |
What is the number
to which I need to send these SMS messages from my
mobile phone connection? |
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A. |
90090 |
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10)
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I have registered my
mobile phone number as required. How do I use this
facility? |
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A.
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The service has the
options of various Requests (Pull) and Alerts (Push)
messages. The required process and services
available are listed below. |
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*Push
Services – are alerts that customers would
receive based on the transactions happening in the
account as follows: |
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Sl.No |
Functionality |
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1 |
Salary
Credit |
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2 |
ATM
Withdrawal :R.O 200/- and above |
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3 |
Point of
Sale (POS) Transaction: RO. 100/- and above |
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4 |
Fixed
Deposit Renewal confirmation prior to maturity |
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5 |
Loan Overdue |
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6 |
Cheque
bounced |
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7 |
Cash deposit
through the Easy deposit Machine
R.O 100/- and above |
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*Push Messages will be sent from the system between
8.00am to 9.00pm. However, the message delivery time
may vary depending upon the traffic on the service
provider’s side. |
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Pull Services
– enables the customer to retrieve relevant
information anywhere and anytime by dialing 90090 as
follows. The required process is listed against the
relevant functionality. |
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Sl.No |
Functionality |
Method of
sending the Message |
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1 |
Balance
Enquiry |
Balance
for a specific account
Send B (space) and your 7- digits or
8-digits customer number mentioned on your debit
(or ATM) card.
e.g. B 02129999
Balance for all accounts
Send B (space) and full 16-digit account
number.
e.g. B 0021299990084012 |
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2 |
Mini
Statement |
Statement
for a specific account
Send S (space) and your 7- digits or 8-digits
customer number mentioned on your debit (or ATM)
card.
e.g. S 02129999
Statement for all accounts
Send S (space) and full 16-digit account
number.
e.g. S 0021299990084012 |
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3 |
Cheque Book
request |
Send CBR
(space) and full 16-digit account number e.g.
CBR 0021299990081012 |
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4 |
Request to
stop all ATM Cards |
Send STP
(space) and full 16-digit account number. This
will block all cards registered against the
mobile number sent from.
e.g. STP 0021299990084012 |
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5 |
Exchange
rates (Indicative rates) |
Send FXR
(space) and the currency code
e.g. FXR USD |
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6 |
Credit Card
Balance Enquiry |
Send CCB
(space) and full 16-digit number of your
credit card |
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