Online Banking
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What can I do using
BankMuscat Online Banking?
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Air ticket purchase
- Air Arabia- Education Fees
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Who is eligible for BankMuscat
Internet Banking?
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All you need to access
BankMuscat Online Banking is
have a savings or current
account or a fixed deposit. If
you do not have an account you
could apply by clicking on the
apply online section.
This service is available both
to retail customers and to
corporate customers. Corporate
customers need to contact their
relationship managers to get
more details of the services
applicable to them. |
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What equipment and
software do I need to access
BankMuscat Online? |
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This website is optimised for
800*600 resolution. It can be
used in Internet Explorer 4.0
and above.
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How do I register for
BankMuscat Online?
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To register for BankMuscat
Online, you require your login
name and your Login Password.
For making any transactions you
need a Posting Password.
The login name, login Password
and the Posting password are
issued to you when you apply for
the Internet banking service.
These are personal to you and
allow the Bank to uniquely
identify you as our customer.
The login name is used in
conjunction with the Login
Password to register for
BankMuscat Online. During the
registration process, you have
to choose your own alphanumeric
password (minimum of 8
characters). Registration is a
one-time activity. To log-on to
the service after you have
registered, you will require the
login Password and Log in Name selected by you.
In case you do not have your
login name, Login Password and
your Posting Password even after
applying for the service, dial
the call center 24795555 or contact
your branch. To apply for the
service use the online
application form or visit your
branch.
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Can I access my account
when I am traveling? |
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Yes, of course. You can access
your accounts from anywhere as
long as you have an Internet
connection. |
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What are the charges for
this service? |
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The service is available free of
charge to customers of
BankMuscat. However, specific
services like Cheque Book and
Demand Drafts will be charged as
per the normal charges
applicable for these services. |
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What is the security for
this service? How safe are my
transactions on BankMuscat
Online? |
BankMuscat Online is a secure
means of carrying out your
banking transactions as all
communication during your
banking session is encrypted.
BankMuscat maintains strict
security standards and
procedures to prevent
unauthorized access to your
account information. The bank
uses leading technologies such
as data encryption, firewalls
and server authentication to
protect the security of your
data. All communication during
your Internet Banking session is
encrypted
using 'strong grade' encryption,
i.e. SSL 128 bit. Encryption is
a process that transforms
sensitive information into a
string of unrecognizable
characters before they are sent
over the Internet. This keeps
information private between the
Bank's computer system and your
Internet browser.
You will need to input a unique
login Password and a Posting
Password whenever you access
this service. Your login
password and your Posting Password
are both personal to you and
help safeguard against your bank
details being accessed by
anybody else.
The Internet Banking service has
timed logouts, which means that
Internet Banking sessions will
end after some time of
inactivity. This protects you in
case you forget to log-out.
BankMuscat follows a strict
policy of Backup, Storage and
Retrieval for all its systems,
which includes BankMuscat
Online. |
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What steps should I take
to make Internet banking safe? |
Keep your login Password and
Posting password secure.
Create a password with a
combination of letters and
numbers, use upper and lower
case.
Select a password that cannot be
easily guessed by someone else.
Do not associate your password
with anything personal such as
names, birth dates, phone
numbers.
Never record your password on
any software, which displays it
automatically (eg. Some versions
of Microsoft Windows prompt you
to store a password so that you
do not have to enter it next
time you log on. Do not select
this option).
Memorize your password and never
write it down or reveal it to
anyone.
Change your password on a
regular basis - at least every
30 days. The option to change
your password is provided to you
within the Internet Banking
service.
Never leave your PC unattended
after you have accessed Online
Banking. Always log off when you
finish using the service.
Know everyone who uses your
computer and limit unauthorized
access. Be aware of any public
computer environment you use to
access the service and ensure
that the environment does not
provide an opportunity for
anyone to gain access to your
Personal Banking Number (PBN)
and Password.
If you suspect any unusual
account activity, call your
personal banker or send him a
mail. Details of your personal
banker are given on the site
once you log in. You may also
dial the call center 24795555.
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What can I do using
BankMuscat Online Banking? |
Services offered
Check your Balance
View your detailed statement
Cheque Book request
Pay your Utility Bills
Pay your credit card
Request for a Demand Draft
Report Lost ATM Card
Transfer funds between your
accounts
Request for a new Term
Deposit/roll over deposit
View accounts in the currency of
your choice
Personalized accounts by naming
them as per your choice
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What do you mean by online
banking service? |
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The transactions are "Real-Time
online". This means that the
BankMuscat Online Banking
service is designed in such a
way that it takes your requests
and acts on them immediately.
The transactions that will
affect are done automatically by
the System as soon as you
authorize the transaction. |
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When will my transactions
affect my account? |
Immediately!
Services like funds transfer
utility bill payment are
immediately noticeable in your
account.. For others services
like Demand Draft request,
Cheque book request etc. while
the system processes the
transaction immediately, there
would be a processing time
required to prepare the draft,
order cheque book etc.
Credit card payments are also
transacted immediately and
debited in the source account
from which the payment is made
but updated in the credit card
account on the following day.
All the balances that are
displayed to you are as of that
instant and would cover
transactions done by you over
any of our channels. |
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How will I know that my
transaction has been completed?
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For funds transfer and payments,
the system indicates the status
of each the transactions. In
case of a cancelled or pending
transaction, the same is also
displayed.
For requests such as demand
drafts, cheque book order etc.,
the system does one of the
following:
Displays the information
requested
Accepts your instruction and
displays an appropriate message
to the effect.
Displays an appropriate message
on why it cannot complete your
transaction or asks you to try
again. |
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I cannot read some digits
of the password. What should I do? |
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The password is a number
randomly generated by the
system, and the only person
having access to it is you. We
would therefore request you to
apply for regeneration of the
password.
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Why is my BankMuscat
Online Banking password not
functioning? |
There could be various reasons
for the password not
functioning:
1) The password is
case-sensitive and may not have
been entered in the same lower
or upper case as mentioned in
the password envelope sent to
you. |
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How can I log-in if I
have forgotten my password? |
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You need a new password to login
in case you have forgotten your
Password. You need to send your
written instructions asking the
bank to cancel your existing
password and reissue a new one. |
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How do I change my
password? |
To change your password, please
follow the instructions given
below:
Log onto the bank site
www.bankmuscat.com or
www.bankmuscatonline.net.
Go to the BankMuscat Internet
Banking Log-in area and key in
your Login name and Login
Password. The password is
case-sensitive. Please key in
the same lower or upper case as
mentioned in the password
envelope.
After you have logged in, you
can change your password using
the change password option. The
password should be alpha-numeric
and less than or equal to 8
characters. |
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I am getting the message
"Access denied". What do I do? |
Reasons you could be locked out
for:
You have entered the wrong
password thrice and your account
has been locked for security
reasons. In such a case you have
to send the bank a written
request for regeneration of a
new password.
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I have changed my
password but am unable to use my
old or new password.
What am I supposed to do?
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You have to contact the bank
with a written request to cancel
your existing password and
regenerate a new password. |
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How can I block my
password or un-register? |
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We require a written instruction
from you to block your password
and delete you as a user. |
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