‘My Money’
salary card
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FAQ for Employer / Company |
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What is My Money card? |
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Bank Muscat’s My Money card is a
re-loadable VISA pre paid card
that provides a secure,
convenient way of disbursing
salary to your employees. Once
you enroll for the My Money card
facility, each of your
employee’s will be issued a My
Money card. Your employee’s
salary is directly deposited
into his My Money card on the
scheduled payday. |
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Where and when can my
employee use the My Money card? |
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Once the card has been activated
and funded (scheduled paydays)
the cardholder can use it at any
VISA ATM or POS terminal
displaying the Visa logo. They
can have 24x7 access to their
funds up to the balance
available on the card. |
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How do I avail the My
Money card facility for my employees? |
To avail the My Money card
facility, all you need to do is
call the Bank Muscat call center
at 2479 5555 and provide your
company information and contact
details. Our representative will
be glad to visit you and explain
the procedure of availing this
facility.
Details required from the
company
a. Name of the person calling
b. Name & address of company
from where he is calling
c. Contact number of company
d. Name of person to be met in
the company
e. Approximate number of
employees in the company |
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What should the
company do in case an employee leaves
the organization? |
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All the company has to do is to
stop including the employee’s
name on the monthly salary
credits file. The employee can
continue to avail of the balance
on his card till such time the
card expires. |
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What should the
company do in case the employee loses
the card/ employee’s card is captured
through an ATM? |
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The bank has a process in place
to resolve such cases. These
details are shared with the
employers at the time of
issuance of the cards. |
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FAQ for Employee / Customer |
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What is My Money card? |
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My Money card is a prepaid card
that allows your employer to
deposit your wages onto the card
instantly rather than paying you
by cash. You can use the My
Money card to withdraw cash at
any VISA ATM and make purchases
wherever VISA is accepted. |
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How can I get the My
Money card? |
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If your employer participates in
Bank Muscat’s My Money card
facility, you can apply for this
card through your employer. |
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How does the My Money
card work? |
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Once your employer signs up with
Bank Muscat for the My Money
card facility, you will receive
an embossed re-loadable My Money
card. Each month on the payday,
your employer will automatically
deposit your wages onto your
card. You can then use your card
to obtain cash and pay for
purchases. |
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What is the security
for my card?
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Your four-digit Personal
Identification Number (PIN)
allows only you to access your
funds and your card information.
You will enter your PIN when you
withdraw funds at ATM terminals
and make transactions with your
card. This should not be shared
with anybody else |
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What should I do if
my My Money card is lost or stolen? |
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If your My Money card is lost or
stolen, you should immediately
call up the Bank Muscat call
center at 2479 5555 to cancel
your card and issue a
replacement card. You will be
charged a fee of OMR 2 for
issuing a replacement card.
Subsequently you need to contact
your employer for the card
replacement. |
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How can I check the
remaining balance on my My Money card? |
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You can check the remaining
balance, view transaction
history, and manage your My
Money card account through any
Bank Muscat ATM or by calling
the Bank Muscat call center at
2479 5555. |
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How do I make a
purchase with my My Money card? |
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To make a purchase with the My
Money card, just present your
card to the cashier at the
billing counter. The cashier
will swipe your card through a
Point of Sale terminal and
provide you a receipt to sign
and authorize the payment. You
may then sign the receipt and
complete the transaction. |
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Can I make purchases
for more than the amount available on
my My Money card? |
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No, you can make purchases or
withdraw cash only up to the
Omani Rial amount or equivalent
amount available on your card. |
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How can I withdraw
funds below OMR 5 from my My Money
card? |
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In case the balance in your My
Money card falls below OMR 5,
kindly add the shortfall amount
to top up the balance to OMR 5.
You can do this using Bank
Muscat deposit machines. You may
then withdraw OMR 5 from the
ATM. |
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Is there a fee to use
my My Money card at an ATM? |
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You may use Bank Muscat ATMs to
withdraw money from the My Money
card free-of-charge. Withdrawals
at other ATMs will incur a
service charge. |
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What happens when I
spend all the funds on my My Money
card? |
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You will be able to use your
card again after your employer
reloads it with your wages on
the next payday. You may also
deposit cash onto your card
through the Bank Muscat Cash
Deposit Machines. |
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Is there a charge to
reload my My Money card? |
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No, your card will be loaded
with your wages free-of-charge.
There are also no charges levied
for loading card using the Bank
Muscat Cash Deposit Machines. |
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Is there any fee for
the My Money card? |
A one-time fee of OMR 1 will be
levied for issuing the card.
This amount will be debited from
the first salary credited to
your My Money card.
Subsequently an annual fee of
OMR 1 will be levied based on
date of issuance at the
beginning of each year
subsequent to the year of
issuance. This amount will be
debited from the balance
available in your My Money card. |
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What happens if I am
no longer employed by my employer in
the My Money card program? |
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You may continue to use your My
Money card until no funds remain
on the card. If you wish, you
may add funds to your My Money
card using the Bank Muscat Cash
Deposit Machine. |
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What should I do if I
want to close my ‘My Money’ card? |
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You may visit any Bank Muscat
branch and submit a duly signed
request along with your My Money
card to close your account. A
charge of OMR 1 will be levied
for cancellation of the card and
refund of the balance amount |
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