1. Logging on to correct BankMuscat Online banking.
2. Security from Phishing Email
3. Your Personal Computer protection.
4. Security Tips in a Cyber Café

Logging on to correct BankMuscat Online banking

1. Always login to Internet Banking by entering the official bank URL (www.bankmuscat.com) directly into the browser address field. Then click on the Login button in “Online Banking” on the right section of the screen. The online banking site https://www.bankmuscatonline.com will open.

2. Check for the Padlock icon: The Microsoft Internet Explorer displays the lock icon at the bottom right or the top of the browser window. Click (or double-click) on it in your web browser to see details of the site's security.

3. Check the webpage URL.

When browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection, the address displayed should begin with "https" – note the "s" at the end.

Sample Spoofed Site


Genuine Site

Security from Phishing email

 What should I do if I receive a Phishing email?

1. Delete the email
If you receive a Phishing email, delete the email immediately. To get details on phishing emails, click on the link Internet Banking Security threats.

2. Report the incident
If you receive an email requesting you to register or enter sensitive details, do not respond and click on any hyperlink. Immediately forward the email to ebanking@bankmuscat.com. You can also report the same by contacting our Call Center on (+968) 2479 5555, available on 24 X 7 basis.

3. Scan your computer for viruses
Many Phishing emails contain viruses or Trojan Horses (key logger), which are downloaded to your computer when you open any attachments or select any included links. If you have clicked on any items within the email, run a complete virus check of your computer. BankMuscat recommends that you perform virus scans on your computer regularly.

4. Change your Internet Banking password
After scanning your computer and ensuring it is free of viruses or Trojans, change your Internet Banking password.
 

Ensure your Computer protected for Online Banking

Given below are guidelines to protect your computer:
1. Install up-to-date anti-virus software on your computer to safeguard against viruses being downloaded onto your computer
2. Use a Personal Firewall
3. Keep your browser and operating system up-to-date with Software Updates
4. Scan your computer for Virus / Trojans / Spyware regularly

1. Install up-to-date anti-virus software on your computer to safeguard against viruses being downloaded onto your computer
It is highly recommended that your computer be scanned from time to time for protection against viruses entering your computer through emails or browsed websites. Anti-virus software with updated signatures prevents viruses from infecting your computer.

2. Use a Personal Firewall
Firewalls stall malicious attacks and act as a filter for unwanted data entering your computer or private network. If an intruder tries to access your system harmfully, firewalls would warn you.

3. Keep your browser and operating system up-to-date with Software Updates
It is highly recommended that your computer and Internet connection be appropriately configured to ensure a secure internet banking session.
 

4. Scan your computer for Virus / Trojans / Spyware regularly
Also, as a precautionary step, you can shut down your computer or internet connection when not in use.
 

Tips for using Online Banking in a Cyber Café

Avoid accessing Online Banking from a cyber café or a shared computer. However, if you do so, as a safe practice change your passwords from your own computer.
Here are some tips to keep you safe while using a computer in a cyber café (or an airport or hotel).

1. Always log out: While using Online Banking services that requires a username and password, remember to click ‘log out’ or ‘sign out’ when you’re done.

2. Stay with the computer: While you’re browsing, you should not leave the computer unattended for any period of time.

3. Clear history and temporary files: Internet Explorer saves pages that you’ve visited in the History folder and in Temporary Internet Files.

4. Be alert: Stay alert and aware of your surroundings while using a public computer. Beware of the persons who may be watching you key in your User id / Passwords from over your shoulders or from your sides.