Steps

IR Prompt

Customer Action

Step 1

Welcome to Bank Muscat Money Transfer. For English Press 1, For Arabic Press 2; for Malayalam Press 3.

Press 1

Step 2

Please enter your Customer ID

Customer Punches the Customer ID

Step 3

Please Enter your TPIN

IVR Prompts the Balance In the Account

Customer Punches the TPIN

Step 4

To hear again press1,to continue press 2

Press 2

Step 5

To continue in the spoken account number press1;to access information on another account number press 2

Press1

Step 6

To proceed with Money Transfer press 1;for queries and complaints press 9

IR prompts the pre-registered beneficiary account number

Press 1

Step 7

To continue Press1;to cancel press 2

IVR prompts that day’s exchange rate in Rupees and charges and commissions.

Press 1

Step 8

To continue Press1;to cancel press 2

Press 1

Step 9

IVR prompts the customer to enter the amount; with example(Rials followed by Baizes and then press#)

IVR will calculate as per the exchange rate and confirm the amount in rupees to be transferred and confirms the total amount with charges

To hear again press 1;to confirm press 2;to re-enter press 3;to cancel press 4

Press1

Step 10

IVR confirms the completion of the transaction and prompts that ”You are entitled to get a Nawars free mobile top up for the completed Transaction”

Customer enters the Nawras Mousbak (prepaid)mobile number of his choice

Step 11

IVR prompts the Customer to Re-enter the mobile number

Customer re-enters the Nawras(Prepaid)mobile number

Customer Receives RO 1 credit in his phone instantly.