Call Center

BankMuscat Cal CenterDo you want to know more about bank muscat's products and services? Do you have queries related to your bank muscat related account or services? Now get all your queries answered from the comfort of your home or office. Just call us anytime and from anywhere on 24795555.

Information on bank's products and services

Assistance with account opening formalities

Enquiries

  • Account balance and transaction details
  • Credit card outstanding and transaction details
  • Loan details
  • Issued cheque status
  • Fixed deposit interest rates
  • Currency exchange rates

Requests

  • Service feedback
  • Hot listing of Cards
  • Credit card statements
  • Cheque request (creation)
  • Stop payment of cheque
  • Money transfer
  • Loan status

Other services

Secure code (online shopping)

Enjoy additional security of MasterCard’s ‘Secure Code’ and Visa’s ‘Verified by Visa’, when you shop online with bank muscat Credit Cards at participating merchants.

Visit www.bankmuscat.com/cards right away to register

Report Suspicious Emails

To report any suspicious emails call us or mail to ebanking@bankmuscat.com.

Follow the instructions after contacting the Call Centre. You can punch in the relevant number for the respective options.
  • To continue in Arabic
  • To continue in English
1. Account related services
  • Enter Customer Number
  • Enter TPIN
  • Balance of Account
  • Choose another Account
2. Product information
  • Fixed Deposit Rates
  • Foreign Exchange Rates
3. Credit Card 4. To speak to Phone Banker
Main Account Menu
Account details
  • Last 5 transaction details
  • Fixed deposit details
  • Personal loan details
  • Credit card balance
  • Cheque status
Utility bill payments
  • Telephone bill payments
  • GSM bill payments
  • Electricity bill payments
  • Water bill payments
  • Internet bill payments
Funds transfer and third party remittances
  • Funds transfer within your account
  • Remittance abroad
Third party payments
  • Credit card payments
  • Education fee payments
  • Air Arabia ticket payments
  • Nawras top-up (Prepaid card only)
Account related instructions
  • Report lost card
  • Mini statement by fax
To change password

Note:

  • Requires the mandatory use of a valid telephone personal identification number (TPIN).
  • The amounts involved in the transaction are subject to a pre-set limit.

At any point of time during the call:

  • Press 7 to hear balance again or access another
  • Press 8 to go to the main account menu
  • Press 9 to speak to phone banker
  • Press 0 to end the call
Before visiting the branch please call us at 24795555.


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