Commitment of Quality of Service
The
Trade Finance Department of the Bank is committed to exceed Customer's expectations by providing excellent customer service through:
- Timely delivery and courteous service.
- To ensure,
it meets quality goals, it has set
targets as:
- Issue and advise of Import LC same day
- Issue of Guarantee within 10 - 15 minutes
- Advise Export LC within 12 hours
- Advise receipt of documents the same day.
-
Customer satisfaction score to be above
average.
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