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Commitment of Quality of Service

The Trade Finance Department of the Bank is committed to exceed Customer's expectations by providing excellent customer service through:

  • Timely delivery and courteous service. 
  • To ensure, it meets quality goals, it has set targets as:
      -  Issue and advise of Import LC same day
      -  Issue of Guarantee within 10 - 15 minutes
      -  Advise Export LC within 12 hours
      -  Advise receipt of documents the same day.
  • Customer satisfaction score to be above average.

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