Do’s:

1. Sign your Debit/Credit card, on the reverse, as soon as you receive it from the Bank. Also, destroy your old Debit/Credit Card as soon you receive the new one.

2. Keep your card in a place where it is easily visible. You would quickly be able to detect in case your card is lost/stolen.

3. Maintain a list of all your card numbers, expiry dates and the Call Centre number (24795555) in a secure place, for easy reference. If your card is lost or stolen, report it to the bank immediately to avoid misuse.

4. Keep an eye on your card every time you use it. Ensure the transaction is processed in your presence, wherever possible. This would help prevent unauthorized transactions on your card.

5. Be suspicious of people offering help in case your card is stuck in an ATM or people who might be watching you as you enter the PIN. Report the incident to the Bank’s Call Centre immediately.

6. Remember to collect your card immediately after use at an ATM or Merchant Establishment once the transaction on your card is complete.

7. Always check the transaction amount before signing the card receipt/sales slip. Carefully draw a line through blank portions of the receipt where additional charges could be fraudulently added.

8. Take a print out of the order and keep copies of the retailer's terms and conditions and goods return policy, whenever completing an internet transaction.

9. Do not ignore any SMS alert or call from the Bank regarding your transactions or balance in your account. In case of any discrepancy, contact the Call Centre immediately.

10. Retain your charge slip copy until such time the transaction is reflected in your credit card statement or bank account statement. Report any unauthorized transaction to the bank within 30 days of the statement date.

11. Please immediately inform the Bank of any change in your contact address and telephone contact number (s), including your GSM number. An advance notification will ensure communication from the Bank is not disrupted.

Don’ts:

1. Please do not share your PIN with anyone. The Bank will never ask for confidential information such as your Debit/Credit Card PIN.

2. Never write down your PIN, especially on the card or in the wallet. Memorize the PIN and destroy the PIN mailer document.

3. Do not use any ATM which appears to have been tampered with e.g. external fittings or loose wiring. Report the matter to the Bank and use another ATM.

4. Avoid transacting on merchant websites that are not registered with Verified By Visa (VbV) or MasterCard Securecode or those who do not require the 3 digit security code (appearing on the signature panel of the card) to be entered.

5. Please do not provide any personal/financial/card related information in response to any email seeking such information. In case you receive such emails, please inform the Bank immediately.

6. Do not give your card related information over the telephone to unknown callers. Only make telephone transactions when you have initiated the call and are familiar with the company.